Tour Frequently Asked Questions


What happens on a Wine Tour at Stanlake Park?

Our wine tours are designed to be friendly, informative and lots of fun! No prior knowledge of wine is required and our experienced tour guide will talk you through the ups and downs of the English winemaking process.

We will welcome you with a glass of sparkling wine at check-in. The tour starts in one of our vineyards and continues inside our winery. Your experienced guide will explain everything from grape-crushing, fermentation, barrel ageing, sparkling wine production, bottling and labelling, while we explore all the different areas of the winery.

During the tour you will be tasting other five generous samples of wine. 

During a Wine & Cheese Tour you will also sample a selection of English cheeses, crackers and chutneys. 

You're welcome to stay after the tour for an extra glass of wine, beer, cider, soft drink or coffee. At the Cellar Shop we also stock a variety of nibbles, cheese and charcuterie. 

Check our Tour Calendar »
How many other people will be on my tour?
  • Wine Tours admit max 20 guests.
  • Wine & Cheese Tours admit max 16 guests. 
  • For private tours, we can accommodate larger groups. Please contact us for more information. *** Private tours are currently suspended ***

Please note: following our government's last advice, from September 14th and until further notice, we can't accept groups of more than 6 people together on a tour. For more information please visit https://www.stanlakepark.com/pages/coronavirus-update

How much do tours cost?
  • Wine Tours cost £20 per person
  • Wine & Cheese Tours cost £30 per person
How do I book a place?

Please book places on wine tours using our secure online shop. 

If you have been given a tour voucher, you don't have to purchase a new ticket, you just need to redeem a tour voucher.

You can also purchase gift cards or tour gift vouchers to give to others using our secure online shop.

We strongly recommend that you book your place on your tour in advance as they fill up very quickly. 

Book your place on our tours now »
What's the difference between Tour Vouchers and Gift Cards?

We sell both Tour Vouchers and Gift Cards. Tour Vouchers are redeemable only against public tour places, while Gift Cards can be used to book tour or event places, but also to buy wine, gadgets, gifts or any other item sold on this website or at the Cellar Shop. It can also be used as a discount, to partially pay for the total amount of your cart.

Please note that standard tour vouchers are not valid for Wine & Cheese Tours

Purchase a Gift Card or Voucher »
I have a voucher to redeem, what should I do?

If you have a voucher to redeem, please choose your preferred date on our Wine Tour Calendar page and then redeem your voucher in this page.

Please don't try to add a tour place to your cart and redeem your voucher at check out because it won't work: redemption is only possible in the voucher page provided above. You will receive a confirmation email for your booking in 24-48 hours.

Redeem your Tour Voucher here »
I have a gift card to redeem, what should I do?

If you have a gift card to redeem online, please add the items you would like to purchase (tour places, wine, gifts, etc) and then apply your unique code at check out.

If you experience any issues while trying to book or redeem your voucher or gift card, please contact Natalia at natalia@stanlakepark.com

I didn't receive my voucher or my confirmation email after redeeming a voucher?

If you haven't received your confirmation email after purchasing a ticket or after 24 hours of redeeming a voucher, you could have entered your email address wrong or our email might have ended in your spam folder.

If your email address is a hotmail or BT connection account, then it's very likely that our confirmation email went to the junk folder. Please check this before contacting us.

If you still can't find our confirmation email, simply write to natalia@stanlakepark.com and we'll send it again.  

Can I book for myself and a group of friends?

Yes. You can book as many places on a tour as spaces are currently available. If you are a large group (min 10 people), you may want to consider booking a private tour instead, although this is not necessary. If places are available, you may book them.

Please note: due to current COVID restrictions, parties inside a public tour are restricted to groups of less than 6 people and no more than 2 households.  

How to pay

We accept credit/debit cards in our secure online shop.

We accept ONLY credit/debit cards and Apple/Google Pay in our cellar shop and Wine Bar (even American Express). For security reasons, we don't accept cash, we're sorry for the inconvenience.

How long does the tour last?

The tour will last for approximately 2 hours and you’ll have the opportunity to taste around 6 different wines – you may wish to book a taxi home!

You may also want to allow some time afterwards for shopping in the Cellar Shop: we sell all our wines by the glass, bottle or case, but also local beer, cider, honey, Italian coffee and a wide selection of snacks, accessories and gifts. 

Will I see the Vineyard?

Yes. Weather permitting, you will be taken through one of our vineyards, either Stanlake Park's historic and beautiful Walled vineyard or our Stallion vineyard, the one that you see on your left when you enter by the gate. 

What's the difference between a Vineyard and a Winery?

A Vineyard is where the grapes used to make wine are grown. A Winery is where these grapes are then turned into wine. On a tour of Stanlake Park, you will see both the a vineyard and the winery, including where the grapes are pressed, the fermentation are, the barrel room, the disgorging room and the bottling line.

What if it’s raining?

Our tours run whatever the weather. As the majority of the tour is inside the winery the weather doesn’t really matter. However, if it is raining this may prohibit a visit to see some of the vines.

What should I wear?

You don’t need any special clothing, just sensible shoes and enough clothes to keep you warm. Our winery is kept at a cool temperature so short sleeves are ok for a summer daytime visit but in the evenings and in winter you’ll need to wrap up warm!

You say this is a tasting tour. What, and how much will I drink on a tour?

You will sample a range (typically 6 wines) of our Stanlake Park wines in fairly generous quantities, including White, Red, Rosé and Sparkling (according to seasonal availability).

Will I get anything to eat?

Our standard Wine Tours don't include any food, but you can purchase cheese, charcuterie and a variety of snacks at our Wine Bar and enjoy them on site, before or after the tour.

Otherwise, we recommend you eat well before you arrive: joining one of our tasting tours on an empty stomach is not advisable!

Wine & Cheese Tours include a selection of English cheeses, crackers and chutneys. 

Where to stay near Stanlake Park?

At the moment, we don't have accommodation in the vineyard (we will soon!), but we put together a list of places to stay near Stanlake Park for your convenience. 

Will I be able to buy wine or gifts on the tour?

The tour ends in our charming Cellar Shop, where you can buy your new-found favourite (we sell by the glass, bottle and case). We also sell a wide range of wine accessories, wooden cases, jute bags, gift cards, cider, beer, honey, candles and much more!

Car Parking

We have a large, free car-park at the front of the Cellar Shop, which can also accommodate coaches.

Can I leave my car overnight?

Yes, you can! Contact us to know car collection times.

Can you accommodate disabled guests?

Our tours can be completely step-free and we welcome guests with disabilities, but please contact us in advance to discuss your needs.

Children

Unfortunately our tours are unsuitable for anyone under the age of 18 and we cannot allow children or babies to accompany the tour. Sorry about that.

CANCELLATION POLICY

Please note, refunds are not available for events or tour bookings. If you do need to cancel, we'll be pleased to move your booking to an alternative date as long as you cancel no later than 7 days before your tour date.

Cancellation must be made in writing (email: tours@stanlakepark.com) and not by telephone.

Please also read our Tours Terms & Conditions.

For more information please email us at tours@stanlakepark.com